Knowing what stage of the appeals process your claim is in can help you avoid missing deadlines and better understand how the VA claims and appeals process works. Generally, there are eight steps that disability claims follow: 1) Claim Received. Your claim is moved to this stage once it has been received by VA. 2) Under Review. A Veterans Service Representative is reviewing your claim to determine if there is a need for additional evidence. This includes the results of your Compensation and Pension Exam, which VA will schedule. 3) Gathering of Evidence. If the Veterans Service Representative deems that your claim requires additional evidence, he or she will request it from the appropriate sources. 4) Review of Evidence. All evidence is received and is under review. 5) Preparation for Decision. At this stage, the Veterans Service Representative has recommended a decision and is preparing documents detailing that decision. 6) Pending Decision Approval. The Veterans Service Representative’s decision is reviewed, and a decision is made. 7) Preparation for Notification. Your decision is being prepared for mailing. 8) Complete. The award or decision is sent to you via U.S. mail, along with the details surrounding this decision.
VA allows veterans to track the progress of their claims throughout the claim stream in three ways:
by visiting a local VA regional office;
by calling VA’s national toll-free phone number at 800-827-1000;
by logging into government and using VA’s appeals tracker.



